We appreciate your business and we will do whatever possible to satisfy your needs. This form is intended to help us make your purchase with us a satisfying experience. Please read the following information, fill in your information, click on the button and click send.
We are here for any questions 866-380-0303.
You will receive order confirmation (an invoice) via email, fax, or mail. Please review your invoice to check that the following information is correct:
- Shipping address
- Product information: model number & name, color or finish, options if applicable
- Quantity and dollar amount.
If there is any problem with your invoice please contact us within 24
hours so we can make the appropriate changes.
Tub Deliveries are Curb Side
You will need to unload the product from the truck. For other options please give the delivery company a call and they can quote & bill you special shipping prices.
When delivery is made you must
- Maintain the delivery person on site until complete inspection of merchandise is made.
- Completely open box/crate, remove any packing material from around product.
- Inspect merchandise for any damage to piping, legs, acrylic, etc.
- If there is any damage note what it is on the delivery ticket.
- If the product is delivered in unusable condition you may refuse delivery. Call us immediately 866-380-0303
- If you are unable to open your order please sign the delivery receipt: "Not Inspected". Any damage to the packaging must also be noted on the delivery receipt. You must do a full inspect within 24 hours and report any problems to us.
- If you sign for the product without noting this on the receipt, and you later find shipping damage you will be responsible for any claims against the freight company. We will provide you the information you need to file the appropriate claim.
Please take the time to inspect your merchandise
immediately and follow these instructions or we will not be able to file a
claim with the carrier who damaged the product. Therefore we will not be
able to reimburse you for any costs necessary to fix a damaged item. It is
an ICC law that if there is no report of damage to either the packing and
or/product you have accepted this merchandise in the condition received as
I understand my responsibilities and agree to inspect merchandise per
above instructions. I have also checked my invoice to ensure it is correct.
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