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Outdoor Livingby Tubz.com866-380-0303 |
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Outdoor Livingby Tubz.com866-380-0303 |
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Bath Tech (tubz.com)
2310 W. Nordale
Appleton, WI 54914
We appreciate your business and we will do whatever possible to satisfy your needs. Please let us know if there's anything we can do to make your experience with us better.
•Charges will be applied to your credit card at the time of order.
•We accept Visa & MasterCard. We also accept money orders & checks, orders will be placed when funds are received.
•All warranties or guarantees are limited to those offered by the manufacturer.
•Wisconsin residents will be charged sales tax.
•Prices & availability are subject to change without notice
•Prices will be confirmed when item is ordered. We make every effort to ensure that the prices listed on our website are accurate. Tubz.com will not be held liable for any typographical or price errors.
•No unauthorized returns will be accepted. Please contact us prior to returning any items. All returns must have Returned Goods Authorization Number (RGA) clearly marked on the package. No credit will be issued without this number.
•You have 30 days from the day of receipt to return items, that were not installed, in original condition and in original packaging. We can not accept returns of an item that is not in its original condition, damaged or missing parts or an item that you have had for more than 30 days. You will be credited for the full amount minus shipping charges and restocking fees. Any special orders may not be returned for any reason.
•There is a 25% or more (varies among manufacturers) restocking fee. Return shipments must be prepaid by customer. All returns are subject to inspection and refund approval before credit will be issued.
•If an order has not been shipped it can be changed or cancelled within 24 hours.
•All cancelled orders will incur a 4% processing charge.
•Once an order has been shipped, it will be subject to a restocking fee & the processing charge.
Shipping is for Continental US only
We make every effort to deliver your product to your home, curbside delivery. However, we can only request that deliveries are made residential. The freight company will have the option to decline that delivery. This will only occur if they are unable to get to you (for example a gated community or construction site). When this occurs you will be responsible for making other arrangements with that freight company. We have the right to waive any free shipping claims for those being delivered to remote areas.
We do everything possible to ensure that you receive your order safely. It is your responsibility to make sure the product has not been damaged during shipping. Please inspect your order.
Freight Truck:
•Deliveries are curbside; you will need to unload the product from the truck. For other options please give us a call and we can quote special shipping prices.
•All orders must be inspected
| •Completely open box/crate, remove any packing material from around product. | |
| •Inspect merchandise for any damage & confirm the accuracy of the order | |
| •If there is any damage note it on the delivery ticket & call us within 24 hours. | |
| •Sign delivery ticket only when inspection is complete and any damage is noted | |
| •If the product is delivered in unusable condition you may refuse delivery | |
| •If unable to inspect at time at delivery you may sign the ticket "Inside not inspected". You then have 48 hours to inspect and call us with any problems | |
| •Any diviations from our instructions - the product becomes your property and no claims, returns or exchanges will be considered |
UPS, DHL or FedEx:
| •Completely open box/crate, remove any packing material from around product. | |
| •Inspect merchandise for any damage & confirm the accuracy of the order | |
| •If you are home to receive the product and it is damaged, please refuse delivery and notify us within 24 hours | |
| •If you do not contact us within 48 hours regarding any issues, the product becomes your property and no claims, returns or exchanges will be considered |
We do not guarantee any delivery times. Our manufacturers ship their products directly to you. We may request ship dates or let you know the estimated delivery date but the actual date is out of our control. Please do not schedule contractors until your product arrives. We will not be responsible for any inconvenience or monetary loss, penalty or extra charge incurred should any delivery take longer than anticipated. You can call us to check on your products at 866-380-0303.
Tubz.com respects your privacy. We use the information collected for the sole purpose of fulfilling your requests or orders. We do not share the information with any external company or person.