Customer Service Quick LinksPrivacy | Prices | Ordering | Quotes | Returns | Damage | Cancelled Orders | Shipping | Delivery Times | WarrantiesShipping Policy Form |
Privacy
Tubz.com respects your privacy. We use the information collected for the sole purpose of fulfilling your requests or orders. We do not share the information with any external company or person.
Ordering
Since April of 1999 Tubz.com has been offering our customers high quality bathroom and kitchen products backed with product knowledge and great customer service. No shopping cart? Call us old fashion. We like to talk directly to our customers to make sure we can get them what they need in the time frame needed. We value the relationships we are able to establish by talking directly with our customers.
Give Us a call - 866-380-0303
Full Warranties
Tubz.com is an authorized dealer for all of the brands we carry. All products we sell carries the manufacturer"s full warranty.
Shipping
Continental US:
Please inspect your packages immediately. Confirm the accuracy of the order and verify that all products have arrived in satisfactory condition. We must be contacted within 48 hours of receipt for damage or shortage notification.
Freight Truck
- Deliveries are curbside; you will need to unload the product from the truck. For other options please give us a call and we can quote special shipping prices.
- We make every effort to deliver your product to you. However, we can only request that deliveries are made residential. The freight company will have the option to decline that delivery. This will only occur if they are unable to get to you (for example a gated community or remote location). When this occurs you will be responsible for making other arrangements with that freight company. We have the right to waive any free shipping claims on tubs for those being delivered to remote areas.
- We do everything possible to ensure that you receive your order safely. It is your responsibility to make sure the product has not been damaged during shipping. Please inspect your order.
· Maintain the delivery person on site until complete inspection of merchandise is made.
· Completely open box/crate, remove any packing material from around product.
· Inspect merchandise for any damage to piping, legs, acrylic, etc.
· If there is any damage note what it is on the delivery ticket.
· If the product is delivered in unusable condition you may refuse delivery.
· If you are unable to open your order please sign the delivery receipt: "Have Not Opened to Inspect will do so within 48 hours". You must inspect within 48 hours and report any problems to us.
· If you sign for the product without noting this on the receipt, and you later find shipping damage you will be responsible for any claims against the freight company. We will provide you the information you need to file the appropriate claim.
Prices
Due to manufacturer price increases, prices are subject to change without notice. We make every effort to ensure that the prices listed on our web site are accurate. Tubz.com will not be held liable for any typographical or price errors.
Quotes
Click here to email us for a quote. Or give us a call at 866-380-0303
Payment
Charges will be applied to your credit card at the time we process your order. We also accept checks and money orders; orders will be placed when funds are received.
All sales are considered final. Merchant charge backs are not allowed unless pre-approved. Please contact us with any concerns about your purchase. We do everything possible to make sure all our customers are satisfied with our products and services.
Canceled Orders
If your order has not been shipped, your order can be changed or canceled within 24 hours of placing the order. All canceled orders will incur a 4% processing charge.
Returns
Any tub or special orders may not be returned.
Other items can be returned within 30 days of receipt. A restocking fee of 25% or more (varies among manufacturers) will be charged. Initial shipping charges are not refundable and the customer is responsible for shipping the items back to the manufacture. Returned items must be returned in the original packaging and in 100% resalable condition. Returns are inspected upon receipt, if found to be not saleable, a refund will not be issued.
No unauthorized returns will be accepted. Please contact us prior to returning any items. All returns must have Returned Goods Authorization Number (RGA) clearly marked on the package. No credit will be issued without this number.
Damaged Products
If the product you receive is damaged call us 866-380-0303 within 48 hours of receiving the product.
Delivery Times
Delivery time on most whirlpools, air baths and bathtubs is 3 - 5 weeks.
Delivery time on faucets and sinks that the manufacturer has in stock is 10 -14 business days. For items the manufacturer doesn't have in stock delivery time can take 4 -8 weeks.
We do not guarantee any delivery times. Our manufacturers ship their products directly to you. We may request ship dates or let you know the estimated delivery date but the actual date is out of our control. Please do not schedule contractors until your product arrives. We will not be responsible for any inconvenience or monetary loss, penalty or extra charge incurred should any delivery take longer than anticipated. You can call us to check on your products at 866-380-0303.
We appreciate your business and we will do whatever possible to satisfy your needs. Please let us know if there's anything we can do: Connie@tubz.com or (866) 380-0303
(Monday - Friday 9am to 5pm CST)
All legal disputes settled in the state of Wisconsin
